Module 2: Positive Comments

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Module 1 - Reflections on a Blog

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Upon opening my Blogger account, I was greeted with the remnants of a cycling adventure I took many years ago. My profile picture was smiling back at me with a bike helmet and high visibility vest on, cheeks flush from pushing through another incline in the Santa Cruz mountains, and an ecstatic smile from the effort. I was pleasantly startled and a little bittersweet, like bumping into an acquaintance I had meant to turn into a friend. The blog that my co-workers and I wrote that detail a 3 week long bike tour we took camping down the coast of California still existed. I had not opened Blogger since the last entry. Today I am enrolled in a social media class at MiraCosta and I must set up an assignment blog for the class. However, I am still caught in liminal space between the smiling cyclist, the outdoor education director, the person who knew who she was, and the person I am trying to find in the present. So, let's start with my first choice. I picked the template with almost no ...
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Module 2: Business & Consumers: Communication and Reviews

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Social media has changed the landscape of the internet, and it's no surprise marketing has felt the ripple effects of this monumental change. The personal aspect of social media has brought consumers and brands closer together than ever. However that closeness can be a two edged sword. Social media managers must become content creators and first line customer service representatives.  As a consumer myself social media has been a helpful tool to connect with a business. I can think of a couple of specific examples about seeking information from a business and getting it from social media. A couple of years ago I had a streaming service subscription and I was unable to watch some movies. The movie could be listed as available to watch but when I tried to I got an error message saying it wasn't available. The error became so pervasive that once I was unable to go back and watch a movie I had just finished watching. I was unsure it if was my computer, my internet connection, or som...
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